Shipping policy

Shipping Policy

At Poolrite, we strive to provide the best possible delivery experience for our customers. Here are the details of our shipping policy:

Processing Time:

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Shipping Rates & Delivery Estimates:

Shipping charges for your order will be calculated and displayed at checkout. We offer a range of shipping options to suit your needs. Delivery delays can occasionally occur and are beyond our control.

Shipment to P.O. Box Addresses:

Poolrite does not ship to PO Boxes.

Shipment Confirmation & Order Tracking:

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes:

Poolrite is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages:

Poolrite is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping:

Currently, we do not ship outside Australia and New Zealand. 

We value your patronage and strive to make your shipping experience as smooth as possible. If you have any further questions, please contact us at splash@poolrite.com .