Frequently asked questions

It depends on how much the pool is used and the weather. As a guide, run the filtration for about 8 hours a day in summer and 4 to 6 hours a day in winter, when there's less sun and fewer swimmers.

If you have a chlorinator, it only makes chlorine while the pump is running, so run long enough to keep your chlorine in range.

Using Revive minerals? See the Revive ranges below. For anything outside these ranges, take a water sample to your local pool shop.

Test twice a week in summer and once a week in winter. Keep a record of your tests and any servicing, as it helps if you ever need to make a warranty claim.

Keep the water about ⅓ to ½ of the way up the skimmer opening. Too low and the pump can draw in air and lose prime; too high and the skimmer won't collect floating debris.

• Run your equipment regularly. Good circulation is the key to a low-maintenance pool.
• Keep pH in range so your chlorine works at its best, and keep alkalinity balanced to stop pH "bouncing" and help prevent cloudy water.
• Empty the skimmer and pump baskets often so water can flow freely.
• Keep your chlorinator cell clean, following its manual. A scaled cell makes little chlorine.
• Add chemicals at sunset to get the most out of them, and always follow the label.
• Brush the walls, tile line and steps often to help prevent algae and staining.
• Replace broken or missing skimmer lids, covers and drain covers straight away. They are a safety hazard.

For step-by-step help, see our free Pool School guides.

If there's a risk of freezing, drain your pump, filter and plumbing completely. Water left inside can freeze, expand and crack the equipment.

Backwash when the needle on your filter's pressure gauge reaches the red CLEAN band. You may also need to after heavy pool use, a storm or vacuuming lots of debris. Check the gauge at least once a month, and note the reading straight after a backwash so you know what "clean" looks like.

1. Turn the pump off. Remove the vacuum plate or cleaner from the skimmer.
2. Press the valve handle down and turn it to BACKWASH.
3. Turn the pump on and run until the water in the sight glass is clear (about 2 minutes).
4. Turn the pump off. Set the valve to RINSE and run for about 20 seconds.
5. Turn the pump off. Set the valve back to FILTER and turn the pump on. The gauge should now read in the green band.
6. Check the pool water level and top up if needed.

Never move the valve handle while the pump is running.

Prefer a printable version? Download Pool School Guide 1.

Inside the multiport valve is a selector plate with a rubber seal (often called a spider gasket) that separates the FILTER, BACKWASH, RINSE, RECIRCULATE and WASTE ports. After years of use the seal wears and can no longer close off the waste port, just like any other O-ring or gasket.

Replacing the worn seal usually fixes it. Ask your local Poolrite dealer or browse genuine spare parts.

No. The V2000 fits the S-5000, S-6000 and S-8000 filters only. The S-9000 uses a larger standpipe and tank opening, so the V2000 can't be fitted safely, even with modifications. For S-9000 valve questions, please contact our team.

Always switch the pump off and press the handle down before turning it. Never vacuum in BACKWASH.

Diamond Kleen comes in 15 kg bags. Put the coarse layer in first, covering the laterals, then the fine layer on top.

Clean the element when the gauge reads 40–60 kPa higher than its reading when clean. Cartridge filters don't backwash: turn the pump off, take the element out and hose between the pleats, or soak it in a cartridge cleaner. See Pool School Guide 3 for the full steps.

• Water level: should be ⅓–½ up the skimmer opening.
• Baskets: empty the skimmer and pump baskets.
• Valves: make sure suction and return valves are open.
• Filter: backwash or clean it if the pressure is high.
• Priming: re-prime the pump if it has lost water.
• Air leaks: bubbles under the pump lid point to a worn lid gasket or loose suction fitting.

Still no luck? Work through Pool School Guide 4, then call your installer or local dealer.

1. Check the pool water level is correct.
2. Remove the clear lid and fill the strainer pot with water up to the suction port.
3. Refit the lid with the gasket seated correctly. Don't overtighten the knobs.
4. Switch on. Variable-speed pumps should prime on high speed.
5. If water doesn't flow within about a minute, switch off and repeat. Repeated trouble usually means an air leak on the suction side.

Never run a pump dry. It damages the seal and impeller and voids the warranty.

Test the power point with another appliance and check your circuit breaker and safety switch. The motor's thermal overload resets itself once it cools down.

If it still won't run, hums without starting, smells of burning or trips the power, switch off at the power point if it's safe to do so and contact your installer or a licensed electrician. Never open the motor or electrical parts yourself.

The right pump depends on your pool size, filter, plumbing and any extras like cleaners or spa jets. Start by working out your pool's size with our pool volume calculator, then talk to your local Poolrite dealer, who can recommend the right pump and filter combination.

These are a starting point. Your pool size, plumbing and extras like cleaners or spa jets also matter, so check with your local dealer before buying.

Each kit includes the impeller, diffuser plate and diffuser gasket, and is colour-coded by pump size.

Find kits in genuine spare parts, or ask your local dealer.

• Within 12 m of the pool or spa, and within 1 m above or below the water level (otherwise check with your supplier).
• On a level concrete base of at least 600 × 300 mm, in a spot that can't be flooded by stormwater.
• At least 150 mm of clear space behind the motor. In an enclosure, allow vent openings of at least 200 cm² each near the motor.
• Plugged into a weatherproof outlet protected by a safety switch (RCD) rated 30 mA or less. No extension leads or powerboards.

A qualified technician should install your pump, and a licensed electrician must do all electrical work.

Revive is a magnesium-based multi-mineral blend used in place of standard pool salt. It works with standard salt and mineral chlorinators and comes in 10 kg bags.

As a guide, a new 45,000 L pool needs about 24 bags to reach 4,000 ppm. An existing 45,000 L pool already at 1,000 ppm needs about 18 bags. Use our pool calculator for your pool, and always check the dosing table on the bag.

Add Revive to the pool and let it dissolve before running the pump. Some foaming, floating material and cloudiness is normal. Once it has dissolved, run the pump for 12 hours to spread it through the pool. Never add it through the skimmer.

If the minerals have caked in the bag, leave the sealed bag in the sun to warm, then break it up before adding. See Pool School Guide 5 for the full steps.

Read the label and Safety Data Sheet before use. Wear gloves and eye protection, avoid breathing in the dust, keep bags sealed, dry and out of reach of children and pets, and wash your hands after handling. If it gets in the eyes or is swallowed, follow the first-aid advice on the label and call the Poisons Information Centre on 13 11 26.

1. Insert the innoSkim key into the slot in the centre of the lid.
2. Turn the key 90° clockwise.
3. Keep turning the key and lid clockwise until the lid lifts out.

To refit, line up the channels in the lid with the tabs and push it down until it sits flush. Lost your key? A replacement key with lanyard is available in spare parts.

Never use the pool with a damaged or missing skimmer lid.

Turn the pump off first. The basket releases and locks with a quarter-turn. To vacuum, seat the vacuum plate on the basket lip, quarter-turn to lock it, then connect your hose.

It depends on the product. For example, S-Series media filters have a 10-year tank warranty and Quietline SQI pumps have a 10-year pump housing warranty. All other Poolrite products carry a one-year warranty. See our warranty page for every product and the full terms.

1. Contact the retailer or installer who supplied the product. They can often sort out installation issues on the spot.
2. Or lodge a claim with our online warranty claim form. Western Australian customers, please use the WA claim form.
3. Have your proof of purchase, product details and photos of the fault ready.

Yes, it keeps your purchase details on file with us so you're ready if you ever need to make a claim. Register your product here. Registering is optional and doesn't change your warranty or your rights under the Australian Consumer Law.

Buy online at poolrite.com, or visit one of our 90+ dealer locations across Australia and New Zealand for advice, supply and installation.

Use our order tracking page, or email orders@poolrite.com with your order number.

Poolrite doesn't currently have a chlorinator in its range. For chlorinator advice, please speak to your local pool shop. If you own an older Poolrite chlorinator, contact our team for support.